Introduction to Business Process Reengineering [
pdf
] [
ppt
]
What is Business Process Reengineering [
pdf
] [
ppt
]
Characteristics of Reengineered Processes [
pdf
] [
ppt
]
Supplementary Reading (required for next class meeting)
◊
Seven Skills People Need to Create a Lean Enterprise
◊
What is Lean Thinking
◊
Business Reengineering at CIGNA Corporation
Continuous Improvement (KAIZEN) [
pdf-BW
] [
pdf-color
] [
ppt
]
Brainstorming [
pdf-BW
] [
pdf-color
] [
ppt
]
Nominal Group Technique (NGT) [
pdf-BW
] [
pdf-color
] [
ppt
]
Affinity Diagramming [slides] [
pdf-BW
] [
pdf-color
] [
ppt
]
Cause & Effect Diagram [slides] [pdf-BW] [
pdf-color
] [
ppt
]
Process Analysis Tools in BPR [
pdf-color
]
Process Mapping Essentials [
pdf-color
]
Seven-Step Method of Continuous Improvement [
pdf-BW
]
Supplementary Reading
◊
The Six Sigma Revolution
◊
Six Sigma at Motorola
◊
Six Sigma vs. Three Sigma
Process Capability & Six-Sigma
[
pdf-color
]
Presenting Six-Sigma
[
pdf-BW
]
Page updated on June 01, 2005
